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 You are an office manager working in an orthopedist office. You are responsible for filling out the insurance billing forms and processing any denials. While reviewing the denials, you find they are in fact billable services. The issue is a lack of understanding from the insurance processer due to not having a medical terminology background. Start your conversation with the processer regarding services offered and using medical terms, and explain what the services are in understandable terms. Your classmates can continue the dialogue by asking questions about other services offered that were denied 

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