solved Service guarantees and service recovery are two powerful tools to

Service guarantees and service recovery are two powerful tools to acquire customers and ‘retain’ customers. Both of these are in widespread use across categories of services. This was put to test very strongly in the context of Covid-19.From your understanding and experience (as also secondary research that you may want to do) and answer:1.how does the business of education (take the example of University of Ottawa in Canada ) stack up in these aspects in the context of Covid-19?2.Are there performance guarantees at University of Ottawa and how did it work in Covid-19 circumstances?Each answer should be max 150 words, and plz related to the content belowIt will be good to see an HBR Article/Link.The Profitable Art of Service Recoveryby Christopher W. Hart, James L. Heskett, and W. Earl Sasser, Jr.The Profitable Art of Service Recovery： https://hbr.org/1990/07/the-profitable-art-of-service-recovery