solved Case study: One garbled memo – 26 baffled phone calls

Case study: One garbled memo – 26 baffled phone calls Joanne supervised 36 professionals in 6 city libraries. To cut the costs of unnecessary overtime, she issued this one-sentence memo to her staff: When workloads increase to a level requiring hours in excess of an employee’s regular duty assignment, and when such work is estimated to require a full shift of eight (8) hours or more on two (2) or more consecutive days, even though unscheduled days intervene, an employee’s tour of duty shall be altered so as to include the hours when such work must be done, unless an adverse impact would result from such employee’s absence from his previously scheduled assignment. Critical Thinking Describe a situation in your experience where the communication went wrong. Analyze that situation taking the following criteria into your consideration: (Marks: 5) The type and the medium of communicationThe communication barriers