solved I’m working on a business discussion question and need an

I’m working on a business discussion question and need an explanation and answer to help me learn.

I.Shopping SituationAfter a day of shopping, Carmen was ready to pay for the shoes she had picked out at her favorite clothing store. The lines were extremely long because the store was having a sale. She managed to find one line that was shorter than all the others. After waiting nearly an hour, she finally reached the front of the line.“This is a customer service line only, we can take returns but not sales,” the salesperson said. “That means you’ve got to go to one of the other lines.” Carmen replied, “Are you telling me I have to wait another hour?” The salesperson just shrugged, and replied “That’s not my problem.” “Fine,” yelled Carmen. “Then I’m out of here, and I won’t be coming back to this lousy store.” She dropped the shoes on the counter and left the store.DiscoveryCarmen was furious about the salesperson’s attitude. When she got home, she thought about what she wanted to say, and made an angry phone call to the store manager. That gave her some satisfaction, but it didn’t change the fact that she didn’t get to buy the shoes she had wanted. She wished she could have somehow solved the problem on the spot.Think About ItUsing complete sentences, please answer the following questions.1.What were some different ways Carmen could have responded to the salesperson while still in the store? 2.Could she have addressed the issue afterward in a different manner than contacting the store manager? 3.What would you have done? 4.Have you ever encountered a similar situation like Carmen’s, and if so, how was it handled?How would you handle that situation today?Specifically, what would you do if you were in one of Langley’s time-wasting meetings?II.The Never-Ending GameWalter Langley, marketing vice president of Comfort Furniture, Inc., was holding his weekly meeting. Langley began the meeting with the same plea he had been using for the past three months: “You all know that we are in a downward sales spiral. Something has to be done. Now, I hope you have some creative suggestions that will turn this trend around.”At that point, people offered their suggestions.John Bettermore: “We could get production to start using that new synthetic padding for our living room furniture line. We could sell our line for at least 15 percent less; we’d be more price-competitive.”Langley: “That’s a good suggestion, but that new synthetic doesn’t have a track record. We’ll be worse off because of quality complaints from our customers.”Allen Avery: “We’ve been getting stung in the South, especially in Mississippi and Georgia. Why don’t we just eliminate those states and concentrate on the Midwest, where our business is more dependable?”Langley: “Yes, but that’s giving up. If we ever try to penetrate the southern states again, we’d just be that much further behind.”Shirley Keener: “One of our biggest problems is that we can’t produce enough of the one product line that’s in great demand: our dining room furniture. What if we put another shift in that plant at least until we catch up with the demand?”Langley: “Well, I’ve thought of that, but do you have any idea what the union will do to us if we try something like that?”This sort of dialogue continued until two hours had passed. Then Langley said, “Well, thank you for your time and effort. Please think carefully and come back next Monday morning with some better ideas.”Case Study Questions6.Walter Langley is playing a repetitive game here. What is it called7.Also, what are its payoffs?8.What can Langley’s team do to end this game? Be specific.10. What role does achieving Emotional Intelligence play in the two scenarios above?