solved CASE STUDY:Statewide Training Needs Analysis:DISABILITY SERVICES AGENCYThe clientA large stat

CASE STUDY:Statewide Training Needs Analysis:DISABILITY SERVICES AGENCYThe clientA large statewide public sector organisation providing support services throughout Queensland to persons with a disability. The briefA high level review of the agency had been undertaken (the Ford Review) resulting in wide ranging recommendations toimprove the quality of services provided by the agency to its clients. A key recommendation was to undertake acomprehensive training needs analysis of the 1400 staff throughout the state to determine critical skill gaps and develop astrategic training and development plan for the agency. My responseThe methodology had to assess the training needs of expert and support staff in corporate and branch or regional offices,but specifically identify the needs of the 1200 care workers throughout the state. These staff were shiftworkers with verylimited access to online information, poor computer literacy skills, and in some cases, poor literacy skills. They travelled tothe client directly from home and direct contact with them was difficult. Capacity for every staff member to participate in theanalysis was a critical factor. In addition, there were relatively high levels of anxiety resulting from the Ford Review and itwas important that the approach encouraged people to not only participate but to provide honest and accurate information. It was agreed that a hard copy survey which covered the skills for all key areas of the work of the care provider would be themost beneficial method of assessing skill gaps. A comprehensive distribution process was designed to ensure all careproviders received a copy and were able to complete and return their survey to the consultant at no cost. An extensivecommunication proves was undertaken during the project and a hotline to the consultant for questions and furtherinformation was provided. Survey data was validated with sample groupsMy approach involved:development of a survey instrument and methodology in consultation with a wide range of key staff, management, unionsand consultative groups that represented care providersone-on-one interviews with expert staffdistribution, collection, and analysis of hard copy collection of other data relevant to the job analysisconsultation with unionsconsultation with key managersanalysis of all data against a framework of key issues developed in consultation with the clientA detailed report was produced which provided qualitative and quantitative analysis, highlighting significant areas of overlapin responsibilities between two levels of management, duplication of activities, time spent on key activities, areas ofmisalignment with existing position descriptions and accountabilities that were not being addressed, identification of barriersand blockages, key skills and knowledge required for the job and gaps, and anomalies in reporting structures.The resultsThe findings were presented to the Branch management team and incorporated into a presentation to the DepartmentalSteering Group. Some areas of overlap and misalignment were able to be addressed immediately. The findings provided important data toSome areas of overlap and misalignment were able to be addressed immediately. The findings provided important data tosupport the introduction of refresher training in certain areas and provided significant information that helped the Branch inrealigning business processes and roles.Question 1 (10 Marks) In order for the client to adequately train their staff with the ability to provide support for the disabled, particularly in a COVID- 19 work context, critically discuss the levels of training and how these would apply to the training of this client’s staff. Introduction – Body – ConclusionNumber of words: Around 500-700 wordsQuestion 2 (20 Marks)Compare and contrast Nadler’s training model with Camp, Blanchard and Huszczo’s training model. Substantiate whichmodel you would choose to assist the client in training their staff to provide support for the disabled.Introduction – Body – ConclusionNumber of Words: Around 1300 words. All together minimum number of reference: 8