solved I’m working on a management discussion question and need an

I’m working on a management discussion question and need an explanation and answer to help me learn.

1. Why did the training consultants in the case pick a “strategic needs assessment” for their project?  Would knowledge and skills assessment and competency-based needs assessment work in this case? Why or why not? 
2. What were the steps (phases) of the needs assessment process in the case? 
3. What data collection strategies were used in this case? 
4. You were approached as an HRD consultant by a large organization asking you to identify their most important performance improvement training needs. How would you design the needs assessment process based on the “lessons learned” described in this case?