solved I need an explanation for this Health & Medical question

I need an explanation for this Health & Medical question to help me study.

When one example could be things that people were seen online on social platforms about COVID-19 that weren’t necessarily true. Having trust and credibility is extremely influenced by the ability of someone persuading the affected people in order to follow the public health authorities’ recommendations when it comes to outbreaks or any public health response (Centers for Disease Control and Prevention, 2018). In this example specifically I think it would be a negative impact because then people are believing everything, they’re saying on the social media platforms when it’s not necessarily true. An example is my grandparents. They share a Facebook and they saw something about the virus on Facebook and believed it to be true when it was the complete opposite of what the CDC and everyone else was saying. Positive examples of public health information that is being put out on social platforms is following those secure accounts. This could be following CIGNA insurance on Instagram or the centers for disease control and prevention on Facebook. CIGNA for example does identify the four factors that determine if the audience will perceive the information as trusted and credible. These four factors are empathy, caring, honesty, openness, dedication, commitment, and competence/expertise (Centers for Disease Control and Prevention, 2018).
It is also wise to be aware of the situation. Needing to understand things like identifying the affected or the potentially affected population which could be people like a target audience (Centers for Disease Control and Prevention, 2018). Other examples could be identifying behavioral factors that could put a person at risk or partners who might be able to reach these affected people or population (Centers for Disease Control and Prevention, 2018). There are good communication resources and tools that are used when there is an outbreak response. The Internet is a good example when used correctly. For example key information that you want to look for is a credible data, case counts, maps of the affected area, multi media sections for the media/general public, and much more (Centers for Disease Control and Prevention, 2018). The centers for disease control and prevention are a very good example of this. When COVID-19 first started they had all of this information on one page of their website for people to check on a day-to-day basis. The message that needs to get across when talking about an outbreak response is starting with empathy, identifying/explaining the public health threat, explaining what is currently known and unknown, explaining the public health action that is going to be taken and why, and emphasizing a commitment to the actual situation (Centers for Disease Control and Prevention, 2018).
Reference
Centers for Disease Control and Prevention. (2018, December 13). Communicating during an outbreak or public health investigation. Centers for Disease Control and Prevention. https://www.cdc.gov/eis/field-epi-manual/chapters/Communicating-Investigation.html.
References
American Psychological Association. Publication Manual of the American Psychological Association (7th Ed.). Washington, DC: Author.