solved I need help with a Management question. All explanations and

I need help with a Management question. All explanations and answers will be used to help me learn.

CASE STUDY. Solutions in practice by Chasatie Whitley, Casey Fleckenstein, Lorraine Smith, Hershel Kessler and Casey Bedgood
ISSN: 1542894X
The article discusses the application of DMAIC in Monroe County Hospital – Forsyth, Georgia, to improve specified service aspects, and provide high quality health services to the citizens of Monroe.
Read the article ( case study ) , and answer the following questions:
1.In your own words, describe the main stages performed to improve the Monroe County hospital (emergency department – wait time) to enhance the overall performance. 
2.Based on the project objectives, discusses the significance of linking the operational improvements with the business`s long term strategies. 
3.To which do you agree with the author indication that “Leaders must measure, track and know their organization’s numbers”. Explain.