solved There are two options, only select one: Option #1: Selecting

There are two options, only select one:
Option #1: Selecting the Best Channel 
Utilizing the table below, determine the best communication channels for the following messages, and then create these five messages as they would look based on the channel you chose for each. Assume that all channels shown are available. Support your reasoning with examples and research.
Ten Levels of Richness in Today’s Workplace Communication Channels – Richest to Leanest
Richest ChannelsLeanest Channels1. Face-to-Face Conversation. Richest medium, best for persuasive, bad news, and personal messages.6. Letter. For external messages that require formality, sensitivity, or written record.2. Telephone. Best choice when two people cannot meet in person.7. Memo. To distribute interoffice information, especially when e-mail is unavailable.3. Video Chat. Best for group interaction and consensus building when members are dispersed.8. Blog. To share ideas with a wide Internet audience and encourage responses.4. E-mail. Best for routine messages that do not require immediate feedback.9. Report. To deliver considerable data internally or externally.5. IM. Best for short online messages that need a quick response.10. Wiki. To provide a repository for digital information that can be easily changed.
(Guffey, M. Loewy, D., 2018, Figure 4.5)
Messages

A manager needs to know whether Crystal in Reprographics can produce a rush job for her in two days.
As part of a task force to investigate cell phone marketing, a manager needs to establish a central location where each team member can see general information about the task as well as add comments for others to see. Task force members are located throughout the country.
A manager wants to know what team members are available immediately for a quick teleconference meeting. They are all workaholics and glued to their computers.
A human resources manager during company reorganization must tell six employees they will lose their jobs.
A prospective client in Japan wants the price quotes for a number of a company’s products as soon as possible.

Include an introductory paragraph that outlines the importance of selecting appropriate communication channels. Please respond to each of the questions and include a conclusion that is a synthesis of your work.
Reference
Guffey, M. Loewy, D. (2018). Business communication: Process and product (9th ed.). Cengage.

Option #2: Managing Change 
The Chief Operations Officer (COO) of a Fortune 500 company is preparing to implement a major change in Standard Operating Procedures in the next six months. This is an initiative that she has personally spearheaded over the past year and one which she knows—while extremely valuable to the company and its employees in the long-term future—will almost certainly elicit a lot of initial unhappiness, anxiety, uncertainty, and push-back from both customers and employees—especially if the key components of the change initiative are communicated carelessly.
What are some of potential communications problems the COO faces right now, over the next six months, and for up to a year after the change is implemented? What will she have to do to ensure that the message is well-received and clearly understood by both external and internal customers (employees)? What media should she use to communicate over the next several months? Explain why this is the most effective way to communicate.