solved This discussion exercise will help to provide better understanding of

This discussion exercise will help to provide better understanding of rhetorical situations and elements of business communication.  
After reviewing the video lecture and reading the articles, post your answer to the following prompt:

Think about a time when you had difficulty conveying a message to an individual or a group. This could reference either spoken or written communication. Reflect on the following questions thinking about Purpose; Audience; Context; Tone:

What audience needs could’ve been recognized? What should have been taken into consideration?
What could have been done differently?
Could the tone have been changed? If so, how? 
What context could’ve been taken into consideration?