Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is time in queue (TiQ), which is the time a customer has to wait before he or she is serviced by a customer service representative (CSR). If a customer has to wait for too long, he or she is more likely to get discouraged and hang up. Furthermore, customers who have to wait too long in the queue typically report a negative overall experience with the call. You’ve conducted an exhaustive literature review and found that the average TiQ in your industry is 2.5 minutes (150 seconds).Another important metric is service time (ST), also known as handle time, which is the time a CSR spends servicing the customer. CSR’s with more experience and deeper knowledge tend to resolve customer calls faster. Companies can improve average ST by providing more training to their CSR’s or even by channeling calls according to area of expertise. Last month your company had an average ST of approximately 3.5 minutes (210 seconds). In an effort to improve this metric, the company has implemented a new protocol that channels calls to CSR’s based on area of expertise. The new protocol (PE) is being tested side-by-side with the traditional (PT) protocol.Instructions:Download to the attached Call Center Waiting Time spreadsheet and use it for this task: Each row in the database corresponds to a different call. Column variables are as follows.ProtocolType: indicates protocol type, either PT or PE QueueTime: Time in Queue, in secondsServiceTime: Service Time, in seconds Perform a test of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a significance level α=0.05. Evaluate if the company should allocate more resources to improve its average TiQ. Perform a test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol. Use a significance level α=0.05. Assess if the new protocol served its purpose. (Hint: This should be a test of means for 2 independent groups). Write a 175-word summary of your conclusions.

Learning Goal: I’m working on a business presentation and need an explanation and answer to help me learn.

In this assignment, you will deal with the relationship between price elasticity of demand and total revenue.
According  to the law of demand, if price increases, quantity demanded of a good  or service will decrease or vice versa. Price elasticity of demand tells  us how much quantity demanded will decrease when price increases or how  much quantity demanded will increase if price decreases. 
On the  other hand, according to the law of supply, if the price increases,  quantity supplied of a good or service will increase. Similarly, if  price decreases, quantity supplied will decrease. The degree of  sensitivity (responsiveness) of production/supply to a change in price  is measured by the concept of price elasticity of supply. 
Total  revenue is calculated as the quantity of a good or service sold  multiplied by its market price. Thus, it is a measure of how much money a  company makes from selling its product. The core objective of a firm is  maximizing profit. One of the ways to maximize profit is increasing  total revenue. The firm can increase its total revenue by selling more  items or by raising the price. Among others, this depends on the nature  of the price elasticity of demand. Moreover, the length of time is an  important factor in determining price elasticity of demand and supply. 
Course Outcome practiced and assessed in this assignment:  
Examine microeconomic tools for purposes of problem solving, analysis, and decisionmaking. 
Directions

Explain  the relationship between the price elasticity of demand and total  revenue. What are the impacts of various forms of elasticities (elastic,  inelastic, unit elastic, etc.) on business decisions and strategies to  maximize profit? Explain your responses using empirical examples,  formulas, and graphs.
Is the price elasticity of demand or supply more elastic over a shorter or a longer period of time? Why? Give examples.
What are the impacts of government and market imperfections (failures) on the price elasticities of demand and supply?

Discussion 1: Change Theory Meets Change RealityApplying research and evidence-based knowledge about change enhances the ability to effectively advocate for change that improves the teaching and learning of diverse learners and students with exceptionalities. In addition to your exploration of transformational and authentic leadership in the previous module, consider the readings and media on change leadership, specifically strategies in this module that apply change theory to the management of change in real-world education contexts. In this Discussion, you explore three change models that reinforce the concept that it is preferable to manage change rather than have it manage you.Inherent in all of the models is the value of structured approaches to successfully manage change. These approaches include such elements as proactive and regular communication from a leader regarding the vision and the progress of change; the need to listen to and address stakeholder concerns; and the ability to empower stakeholders by providing tools to make change happen successfully, while consistently and positively supporting the change process. Consider how you might view the change theory models in the context of implementing change related to special education in your school setting, at the local, community, or at the district level.Discussion:Briefly describe the recent change related to special education in your local school, community, or district related to special education. Then respond to the following questions:·Did the change reflect the stages of the three change models? If so, identify which model and support your rationale with evidence from the text.·What role did the leader(s) play managing the change?·How did the leader(s) support the people tasked with implementing the change?·What role did the leaders’ communication play in the change?·If you had been a leader in this situation, what suggestions might you offer to better implement the change?Be sure to cite this module’s media and Learning Resources, using proper APA format, as you craft your analysis.I WILL SUBMIT THE CHAPTER 4, 5, AND 6 READINGS ONCE TUTOR IS CHOSEN

Objective:
The purpose of this assignment is to assess your understanding of theories of personal identity and to develop the following skills. This assignment assumes you have a good mastery of structure, signposting, citation and bibliography.
Skills:
o Understanding Memory, Soul, and Animalist theories of personal identity
o Applying theories of personal identity to a novel case study (the Garrett case)
o Developing writing skills
Resources (found in Modules: Personal Identity, Overview).
Refer to Stich and Donaldson book, Chapter 11.
Do NOT use the internet as a source. Use the Stich and Donaldson textbook only. Use of the internet may result in your having to redo the assignment.
Task:
Write 4 paragraphs (approximately 500 words) about the following case:
Suppose that Garrett, a 35-year-old man, robs a bank and kills one of the bank guards. While driving away from the scene of the crime, Garrett loses control of his car and crashes into a brick wall. He is not wearing a seat belt, and he sustains a serious head injury which results in a total and permanent loss of memory of everything that has happened for the last 3 years. There is no chance he will ever regain his memory of these 3 years. A year after the robbery, Garrett is brought to trial.
Question: What would a memory theorist say about this case? Is the man on trial numerically identical with the man who robbed the bank? Is the man on trial morally responsible for the bank robbery and the murder? What would a soul theorist say? 
Include the following:
1. Define and explain ONE of the Memory Theories of Personal Identity (version 1, version 2, or version 3 from Stich and Donaldson Ch. 11). Definitions should be in quotation marks, word-for-word, followed by a citation. Briefly explain this Memory Theory of personal identity.
2. Explain what a Memory Theorist of personal identity would say about the Garrett case. What would their position be, and why?
3. Explain what a Soul Theorist of personal identity would say about the Garrett case.  What would their position be, and why?
4. Explain why the Soul Theorist and Memory Theorist might disagree about the Garrett case.

Follow the instructions very carefully, please
CHAPTER 20: REPORTS
This chapter provides information on the role of reports in the workplace. Topics covered include types and components of reports.
CHAPTER 5: DOCUMENT DESIGN
Chapter 5 focuses on strategies for document design that increase documents readability and accessibility, as well as facilitating ease of navigation.
EXERCISE
Reports are ubiquitous in the work world. While they are common, there are many different types. Reports share the common goal of delivering information, but they take very different forms to accomplish this goal. To help expose you to the many and varied forms of reports, and to sensitize you to the relationship between audience and form, you will analyze two different reports using the PAD approach, and assess the similarities and differences between your exemplars.
ASSIGNMENT
To get ready for the Collaborative Report, you’ll be analyzing report examples for purpose, audience, and design to give you an idea of the work you’ll be doing.
The goal here is to begin to familiarize you with the report genre–which is as common as email in the workplace and really, really broad. This discussion works to expose you to different types of reports and relationship between form and PAD. Note the similarities and differences between different types of reports.
The assignment:
Using Google, find two sample reports

The reports can be any type you want, but the two should be different types. Use what you learned about different types of reports in the reading to help you figure out what type you’re looking at.

For each report you choose, write a brief analysis of the following
Purpose: What is the report doing? What’s the goal?
Audience: Who was the report written for? What aspects of the report suggest who the audience is?

Design: Describe the format (structure, headings, figures, etc.). Describe the organization/structure of the report–list all the sections included in the report and a brief summary (one sentence) of each section.

After analyzing each report, write a short paragraph comparing the two reports. What similarities and differences do you see.