Please discuss the following (3 sentences each):

What was the most important concept you learned in class?
What was the second most important concept you learned in class?
Which concepts were change agents for you?

replay 1
1. The most important concept I learned in class was benchmarking, specifically the article that identified the ten steps to benchmarking. I think this topic will be very useful because it allows you to compare to competitors, and this will be essential in the workplace. Industry is so competitive so understanding this topic can be extremely useful.
2. I also found the CDA Excel assignments very useful. I am the biggest amateur when it comes to Excel, and had no idea that it was so simple to do things like descriptive statistics, and pivot tables on there. This is something that I will use going forward, and I am so grateful for that. When I was trying to do these assignments it also made me explore Excel a little more and try out different applications.
3. The Pareto analysis was very helpful for me in my personal life. It made me realize how often I was behaving in a negative manner . I noticed that as time went on during the week I would actively try to not act in a negative manner. In addition to this, I thought the 5Ys technique, and 5W2H were also really helpful and I have started to use them for day to day tasks.

replay 2

What was the most important concept you learned in class?

The most important concept I learned in this class was the dimensions of quality in the website quality assurance assignment. This was the first time I felt like I truly got hands on experience with quality and quality management. This is important for me because that is the department in which I am going to work.

What was the second most important concept you learned in class?

The second most important concept for me was the concept of process maps. This was something I had not seen officially until my current job. While they are somewhat intuitive, it was very good to see the proper way to do it and how to interpret the shapes and symbols.

Which concepts were change agents for you?
The use of pivot tables was a change agent for me. I had been exposed to them previously, but this course showed me a better way to leverage them, and I was able to apply it at work right after I learned it. Specifically, adding in the charts and the slicers was a massive improvement in visualizing some metrics at work

replay to 3

1. What was the most important concept you learned in class?

The most important concept that I learned in this class is one that I was not exposed to in the past and that is Deming’s 14 points. As an MBA student I greatly appreciate these 14 points for management as they really set a solid baseline for running an effective organization. Regardless of the level of management that you find yourself in, these 14 points can be used to improve your team, department, division, an enterprise. 2. What was the second most important concept you learned in class?Although a difficult decision, I would say that the second most important thing that I learned in this class is the lesson on benchmarking. I knew about benchmarking as a concepts and it is something that might naturally be performed without even knowing it, but the structure on the benchmarking approach is something that I will try to apply in my work life. The different types of benchmarking (internal, competitive, and strategic) was also very eye opening as it expanded the scope of how I look I at benchmarking.3. Which concepts were change agents for you?Overall, I would say that the quality toolkit that this class gave me is a major change agent. Throughout the course, we learned frameworks and tools such as FMEA, process maps, and survey designs that enhance quality and the management of quality. The best thing about these concepts is they can be applied to multiple facets of life which makes them very dynamic.

Purpose  This assignment illustrates how data analytics can be used to create strategies for sustainable organizational success while integrating the organization’s mission with societal values. You’ll apply statistical time series modeling techniques to identify patterns and develop time-dependent demand models. You’ll practice organizing and delivering a presentation to senior decision-makers. The PowerPoint presentation includes an audio component in addition to speaker notes. Resources: Microsoft Excel®, DAT565_v3_Wk6_Data_File Scenario: A city’s administration isn’t driven by the goal of maximizing revenues or profits but instead looks at improving the quality of life of its residents. Many American cities are confronted with high traffic and congestion. Finding parking spaces, whether in the street or a parking lot, can be time consuming and contribute to congestion. Some cities have rolled out data-driven parking space management to reduce congestion and make traffic more fluid. You’re a data analyst working for a mid-size city that has anticipated significant increments in population and car traffic. The city is evaluating whether it makes sense to invest in infrastructure to count and report the number of parking spaces available at the different parking lots downtown. This data would be collected and processed in real-time, feeding an app that motorists can access to find parking space availability in different parking lots throughout the city. Instructions: Work with the provided Excel database. This database has the following columns:LotCode: A unique code that identifies the parking lotLotCapacity: A number with the respective parking lot capacityLotOccupancy: A number with the current number of cars in the parking lotTimeStamp: A day/time combination indicating the moment when occupancy was measuredDay: The day of the week corresponding to the TimeStampInsert a new column, OccupancyRate, recording occupancy rate as a percentage with one decimal. For instance, if the current LotOccupancy is 61 and LotCapacity is 577, then the OccupancyRate would be reported as 10.6 (or 10.6%).Using the OccupancyRate and Day columns, construct box plots for each day of the week. You can use Insert > Insert Statistic Chart >Box and Whisker for this purpose. Is the median occupancy rate approximately the same throughout the week? If not, which days have lower median occupancy rates? Which days have higher median occupancy rates? Is this what you expected?Using the OccupancyRate and LotCode columns,construct box plots for each parking lot. You can use Insert > Insert Statistic Chart >Box and Whisker for this purpose. Do all parking lots experience approximately equal occupancy rates?Are some parking lots more frequented than others? Is this what you expected?Select any 2 parking lots. For each one, prepare as scatter plot showing occupancy rate against TimeStamp for the week 11/20/2016 –11/26/2016. Are occupancy rates time dependent? If so, which times seem to experience highest occupancy rates? Is this what you expected?Presentation: Create a 10- to 12-slide presentation with speaker notes and audio. Your audience is the City Council members who are responsible for deciding whether the city invests in resources to set in motion the smart parking space app. Complete the following in your presentation: Outline the rationale and goals of the project. Utilize boxplots showing the occupancy rates for each day of the week. Include your interpretation of results.Utilize box plots showing the occupancy rates for each parking lot. Include your interpretation of results.Provide scatter plots showing occupancy rate against time of day of your selected two parking lots. Include your interpretation of results. Make a recommendation about continuing with the implementation of this project. Submit your assignment (including Excel template with computations and results as proof of work).

it should be 7th edition APA format with references. The length should be a minimum of 3 paragraphs. Links to any websites needed and access to course e-book as well as instructions are below. If it helps, I live in a predominantly African-American community. Cardiovascular disease is one of the biggest issues but the instructor doesn’t want that covered. I was thinking about chronic diseases such as diabetes, hypertension/stroke, obesity, or asthma. Any one of those will be fine.Access to e-Getting StartedAs you learned in Workshop One, public health within the United States involves a complex and diverse system. Some states have decentralized systems with a great deal of local autonomy, while other states have a centralized approach, with uniform practices in each county. Although the structure of public health systems varies between states and local regions, there are certain components which are constant throughout. Those common areas include vital statistics, environmental health, and the prevention and control of disease.Epidemiology and surveillance are aspects of the prevention and control of disease for which public health takes a leadership role. From the Centers for Disease Control and Prevention at the national level to state and local (regional) departments of health, prevention and control of both infectious and chronic disease are foundational to the overall health of the population. This assignment provides an opportunity to explore epidemiological principles and the role of surveillance in the prevention and control of disease at the population-focused level.Upon successful completion of this discussion, you will be able to:Discuss the principles of epidemiology and the current impact of chronic and infectious disease from a population-focused perspective.Recognize the role of surveillance to promote health and prevent disease within the population-focused health arena.ResourcesTextbook: Public Health Nursing: Population-centered Health Care in the CommunityBackground InformationDuring the assessment of your community core, morbidity and mortality rates will be identified. As you gather that data for the purpose of community assessment, you will also use those findings to apply epidemiological principles through this assignment. As you investigate the findings and apply the concepts, consider the value of disease prevention and control within your local community.InstructionsReview the appropriate rubric to make sure you understand the criteria for earning your grade.Read Chapters 12, 13, and 24 in the textbook, Public Health Nursing: Population-centered Health Care in the Community.Conduct a search to identify the leading causes of morbidity and mortality in your selected geographic community. Find at least two current scholarly sources to support your explanations and insights. Wikipedia is not permitted, as it is not a peer-reviewed, scholarly source. Consider selecting a communicable or chronic disease other than cardiovascular disease, which is the most prevalent chronic disease in the world.Navigate to the threaded discussion and respond to the following:Conduct a search to identify the leading causes of morbidity and mortality in your selected geographic community. Report your findings briefly.Based upon your findings, select one communicable or chronic disease of public health concern within the identified geographic community, and apply the epidemiological triangle or web of causation to explain the epidemiology of that disease process.From a population-focused perspective, what is the impact of the selected chronic or communicable disease you have identified? Explain your response.Identify and describe intervention strategies for this disease from the primary, secondary, and tertiary levels of prevention.Specific to your selected disease, discuss how surveillance of epidemiological health data serve to promote the health of a population and prevent illness.

Freytag’s Pyramid Plot Diagram Template.docx (51.592 KB)
Reading Journal 6: Angie Thomas’ The Hate U Give, Chapters 14 to 26
Note:  Journals entries will not be graded on grammar; they will be graded simply on completeness, display of thinking process, and effort. 
Your journal will consist of three steps:
Step One–Summarizing (What?)
Summarize the narrative by identifying all of the plot elements in the entire novel using a Freytag’s Pyramid (see attachment).

EXPOSITION (all of the previous information from RJ5)
RISING ACTIONS (all of the major actions from RJ5 and the new major actions in the second half of the novel)
COMPLICATIONS (all of the major complications from RJ5 and new complications in the second half of the novel)
CLIMAX
FALLING ACTIONS (all of the major falling actions)
DENOUEMENT/RESOLUTION

PLEASE NOTE THAT AN ADEQUATE FREYTAG’S PYRAMID MUST BE THOROUGH, INCLUDING MOST RISING ACTIONS AND COMPLICATIONS OF THE NOVEL. ADD NUMBERS IF NEEDED.
Step Two–Responding (So What?) 
Immediately following the summary, write your personal reaction to what you have just read (so what?).  At this point, you want to explore your reaction to the text and connect the new information to your existing web of knowledge.
YOUR RESPONSE TO THIS PART OF THE NOVEL SHOULD BE AT LEAST 250 WORDS.
Step Three–Analyzing (How did the writer write? and Why did the writer write this way?)
To complete Step Three, choose from the prompts as follows:

ONE prompt from Part 1 and TWO prompts from Part 2
OR TWO prompts  Part 1 and ONE prompt from Part 2

Part 1: Literary Elements
The answer to each chosen prompt must be a paragraph of at least 200 words:

Who is the narrator of the novel and how does that choice of narrator affect the telling of the story?  How might the story change if someone else narrated the story?
Choose three main characters from the novel and complete the following for each of those three chosen characters:

What is the major problem facing the major character?
What is the conflict that this character faces?
What are the motivations (such as love, hate, fear, jealously, competition, etc.) behind this character’s actions? 

Identify two specific symbols within the story, describe them and what they represent, defending your viewpoint of those two symbols.
Identify a motif of the novel (a recurring topic, character, or verbal pattern–see glossary), describe it, then describe at least three occasions when that motif appears in the story.
Identify a theme of the novel, describe the theme, and defend why you think it IS a theme, identifying how the theme seems to explain the whole story, how that theme has universal importance, and how this theme applies in all times and places.

Part 2: Literary Techniques
The answer to each chosen prompt must be a paragraph of at least 200 words:

Identify the author’s use of one of the following literary techniques and discuss how the author demonstrates that technique through his/her use of language:

Tone
Irony
Suspense
Foreshadowing
Time Interruptions

Discuss how the author successfully or unsuccessfully conveys the language of the specific, different characters (dialect and dialogue) through the novel.
Discuss how the author uses imagery to create appeal within the novel through the five senses: sight, hearing, smell, taste, and touch.
Discuss how the author uses figurative language (see the following list of types), giving specific examples and explaining the effect of the figurative language on the readers.  Following are examples of types of figurative language:

Metaphors
Similes
Personification
Idioms

Identify the author’s use of allusion (a brief, indirect reference to another literary work, usually for the purpose of associating the tone or theme of the one work with the other), identify the other literary work and its cultural meaning, and discuss why the reference may enhance the meaning of the story for the audience.

Assessment 1 Instructions: Active Listening: Listening to Understand

Record a professional response to a work-related voicemail.Introduction
Learning how to actively listen to what others are saying can improve your communication and help you reach your goals. This assessment focuses on applying the skill of self- and social awareness to active listening by listening and responding to a scenario in the workplace. You will do this by applying active listening and oral communication strategies to reply effectively to a voicemail from your manager.Preparation
This assessment requires you to record a response using Kaltura or a similar tool. Review the following information to prepare for your recording:

If you have not already done so, set up and test your microphone, using the installation instructions provided by the manufacturer. 
Practice using the microphone to ensure the audio quality is sufficient.
Refer to Using Kaltura for directions on recording and/or uploading your recording in the courseroom.
Note: If you require the use of assistive technology or alternative communication methods to participate in this activity, please contact DisabilityServices@Capella.edu to request accommodations.Scenario
On Monday morning, you check your phone and discover you have a voicemail from your manager, Wanda, about a customer service issue. She is worried because one of the company’s most important clients has not received their shipment. While she acknowledges it isn’t your fault, she needs you to work quickly to resolve the issue. In order for you to help fix the error, she’s outlined some tasks that must be completed to fast-track the solution.Instructions
1. Consider the scenario above.2. Listen to Active Listening: Voicemail. This is the voicemail from your manager in the above scenario. You may want to read the transcript for additional clarity.3. Write a summary of the voicemail, making notes of six Ws. Save these notes. While you will not submit them in this assessment, you will refer to them in Assessment 2.
Who first experienced the problem?
What happened?
What is the problem?
When did the problem occur and when was it discovered?
Where did the problem occur?
Why did Wanda tell you this message?
How should the problem be addressed? What are the steps involved?
In addition, consider the following:
What nonverbal cues do you notice? Consider pauses and changes in tone of voice.
How do you think your manager is feeling based on these nonverbal cues?
Why do you think your manager is feeling that way?
How important is the issue (minor, urgent, catastrophe)?
4. Now that you’ve heard the voicemail and have applied active listening skills to the message, apply oral communication skills to effectively respond. Record your response, and submit it for this assessment. Make sure your response:
Describes the main points from your manager’s message.
Uses neutral language and tone appropriate for a response to your manager.
Assesses the importance of the issue based on the manager’s tone.
Is limited to one minute or less.
Recording Requirements

Length: 1 minute or less.
Format: Use Kaltura or similar software for recording. Contact your faculty if you choose not to use Kaltura to make sure they can access the file.
Competencies Measured
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies:
Competency 1: Interpret a speaker’s message to develop an appropriate response.

Describe the main points from the message.
Use neutral language and appropriate tone.
Assess the importance of the issue based on the manager’s tone.

Competency 3: Develop professional written communications in a well-organized text, incorporating appropriate evidence and tone in grammatically sound sentences.

Address assessment purpose in a well-organized text, incorporating appropriate evidence and tone in grammatically sound sentences.